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Shipping and Returns


At The Ollie World we proudly stand behind the quality of our work and want our customers to love their Ollie as much as we do. Before completing your purchase, please take the time to review our policies below:

RETURN & REFUND POLICY

The Ollie World only accepts returns and exchanges on items purchased directly through www.theollieworld.com within 30 days of the purchase date on a case-by-case basis.

To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging.

All return charges and materials are your responsibility. If you choose to use our return label, the cost of the return shipping will be deducted from you refund. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you would like to schedule a return and for additional questions, please email our team at care@theollieworld.com

As soon as we receive and inspect the item, we will refund the credit card used to purchase the item. Please note, it can take an average of five business days for the refund to show on your account.

We do not provide refunds for gift cards. 

If you purchased your item from an authorized retailer, you will need to refer to their return policy and you will need to contact them directly.

If you purchase a Bundle and elect to return only a portion of the Bundle, the amount of the refund will be at the discretion of The Ollie World.

All Sale Are Final. We do not offer exchanges or returns on sale items. 

EXCHANGES

We enjoy being able to offer free shipping within the U.S. and one of the ways we ensure being able to keep the free shipping is by not allowing color exchanges, as this increases our shipping costs. Please be sure you have selected the correct color when you checkout, as we are not able to perform color exchanges. 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@theollieworld.com.

SHIPPING 

The address that we ship to is the address you provide upon checkout. Please make sure that the address within your account is your correct shipping address. The customer is responsible for ensuring we have the correct address prior to shipping.

We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. If an item is returned to our headquarters because it was unable to be delivered due to an incorrect address, there will be a re-stocking fee or a charge for the item to be re-delivered. 

Please make sure your color selection and address are correct before you purchase! Once orders are placed we are unable to change them. Our distribution center will process and ship your order within 1-2 business days of placement.

If you choose to Priority Shipping, you will receive insurance up to $100, tracking, and delivery within 1-3 business days. This fee is non-refundable. 

FIRST CLASS AND PRIORITY SHIPPING

If you choose free shipping, your item will be sent via first-class shipping, which provides tracking, but does not offer any insurance of the item. If you choose Priority shipping, you will receive insurance (up to $100), tracking, and an estimated delivery within 1-3 business days from shipping day. Please note, USPS estimates a 1-3 business day delivery, but they are unable to guarantee the delivery time frame. We are not responsible if USPS is not able to deliver within the Priority 1-3 business day delivery. The Priority upgrade is non-refundable. 

SHIPPING CLAIMS

We are not responsible for items lost or stolen in transit. It is the responsibility of the purchaser to contact USPS with any loss or delivery disputes. We will provide any assistance we can with filing the appropriate documentation for a claim with the carrier service. 

DELIVERY REFUSAL

If you refuse the delivery of your package, you will charged for the return shipping. 

INTERNATIONAL PURCHASES and SHIPPING

All international purchases are final

International orders may be subject to duties and/or taxes, they are the responsibility of the purchaser upon delivery.  You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment. If your package is being shipped outside of the US, it is possible that it may be delayed in customs. Please note, items can be delayed in customs for up to 45 days. This is a standard inspection, and, regretfully, we do not have any authority to speed up the process. If you still haven’t received your order 30 days after it was processed, please contact your local postal service. We are not responsible for items lost in transit and it is your responsibility to file a claim with the carrier. 

If you refuse the delivery of your order, you will be charged for the return shipping. The amount of the shipping costs from your order will also not be refunded. 

First-Class International Shipping

If you choose First-Class International (FCI) Shipping, you are electing to forego the option of tracking and insurance. We are not responsible for lost items. It is your responsibility to file a claim with the carrier that shipped your item. 

 

WARRANTY AND UNAUTHORIZED DEALER WARNING

The Ollie World is committed to providing our customers with top quality products through authorized dealers. Our policy is to honor product warranties only on products purchased from an authorized dealer and only accompanied by a receipt or proof of purchase. Unfortunately, The Ollie World products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from The Ollie World; instead they are required from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to The Ollie World warranty coverage, replacements, or refunds. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. When you purchase products from an unauthorized website or dealer you are taking a risk because these products may be counterfeit, defective, or used. We urge you to use diligence when selecting a dealer to make your purchase.
A note about sellers on Amazon.com: Many resellers who sell through Amazon.com and Amazon.ca are not authorized dealers of The Ollie World products. When purchasing products on Amazon, it is important to note where the product is being "shipped from and sold by", which is clearly in the header for each product. 
Please contact us directly at care@theollieworld.com if you have any questions or are uncertain about a dealer before you complete the purchase.