Shipping and Returns

At The Ollie World we proudly stand behind the quality of our work and want our customers to love their Ollie as much as we do. Before completing your purchase, please take the time to review our policies below:

RETURN & REFUND POLICY

The Ollie World only accepts returns on items purchased directly through www.theollieworld.com within 30 days of the purchase date on a case-by-case basis to either the purchaser or the recipient of the order.

To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging.

All return charges and materials are your responsibility. If you choose to use our return label, the cost of the return shipping will be deducted from you refund. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you would like to schedule a return and for additional questions, please email our team at care@theollieworld.com.

Please do not send a return without contacting us, as we need to provide the address for returns to be shipped to. If you return an item without contacting us, we will be unable to process the return and it will be returned to sender.  

As soon as we receive and inspect the item, we will refund the credit card used to purchase the item. Please note, it can take an average of five business days for the refund to show on your account.

We do not provide refunds for gift cards. 

If you purchased your item from an authorized retailer, you will need to refer to their return policy and you will need to contact them directly.

If you purchase a Bundle and elect to return only a portion of the Bundle, the amount of the refund will be at the discretion of The Ollie World.

All Sale Are Final. We do not offer exchanges or returns on sale items. 

The re-selling of any of our products is not authorized. Accordingly, any products purchased for re-sell are not eligible for return. 

Please click HERE to start a return. 

EXCHANGES

We enjoy being able to offer free shipping within the U.S. and one of the ways we ensure being able to keep the free shipping is by not allowing color exchanges, as this increases our shipping costs. Please be sure you have selected the correct color when you checkout, as we are not able to perform color exchanges. Please be sure you are selecting the correct sizing, as we are not able to perform size exchanges. 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at care@theollieworld.com.

SHIPPING 

The address that we ship to is the address you provide upon checkout. Please make sure that the address within your account is your correct shipping address. The customer is responsible for ensuring we have the correct address prior to shipping.

We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address. If an item is returned to our headquarters because it was unable to be delivered due to an incorrect address, there will be a re-stocking fee or a charge for the item to be re-delivered. 

Please make sure your color selection and address are correct before you purchase! Once orders are placed we are unable to change them. 

If you choose the Priority Shipping Upgrade, you will receive insurance, tracking, and delivery within 2-5 business days from shipping day. This fee is non-refundable. 

Orders placed on Monday - Friday before 1PM PST should ship the same day, but sometimes might take up to 24 hours to process and ship. All orders from after 1PM Friday through the weekend should ship Monday.

STANDARD AND PRIORITY SHIPPING

If you choose free shipping, your item will be sent via standard shipping, which provides tracking, but does not offer any insurance of the item. If you choose the Priority shipping upgrade, you will receive insurancea, tracking, and an estimated delivery within 2-5 business days from shipping day. Please note, USPS and FEDEX provide estimated delivery windows, but they are unable to guarantee the delivery timeframe. We are not responsible if USPS or FEDEX is not able to deliver within the estimated delivery timeframe. The Priority upgrade is non-refundable. 

SHIPPING CLAIMS

We are not responsible for items lost or stolen in transit. It is the responsibility of the purchaser to contact USPS or FEDEX with any loss or delivery disputes. We will provide any assistance we can with filing the appropriate documentation for a claim with the carrier service. 

DELIVERY REFUSAL

If you refuse the delivery of your package, you will charged for the return shipping. 

INTERNATIONAL PURCHASES and SHIPPING

All international purchases are final. 

International orders may be subject to duties and/or taxes, they are the responsibility of the purchaser upon delivery.  You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment. If your package is being shipped outside of the US, it is possible that it may be delayed in customs. Please note, items can be delayed in customs for up to 45 days. This is a standard inspection, and, regretfully, we do not have any authority to speed up the process. If you still haven’t received your order 30 days after it was processed, please contact your local postal service. We are not responsible for items lost in transit and it is your responsibility to file a claim with the carrier. 

If you refuse the delivery of your order, you will be charged for the return shipping. The amount of the shipping costs from your order will also not be refunded.  

WARRANTY AND UNAUTHORIZED DEALER WARNING

The Ollie World is committed to providing our customers with top quality products through authorized dealers. Our policy is to honor product warranties only on products purchased from an authorized dealer and only accompanied by a receipt or proof of purchase. Unfortunately, The Ollie World products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from The Ollie World; instead they are required from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to The Ollie World warranty coverage, replacements, or refunds. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. When you purchase products from an unauthorized website or dealer you are taking a risk because these products may be counterfeit, defective, or used. We urge you to use diligence when selecting a dealer to make your purchase. Unauthorized dealers also include those that create deceptive/unauthorized customer profiles in Shopify to engage in reselling. All unauthorized dealers/resellers orders will be immediately cancelled upon discovery.
A note about sellers on Amazon.com: Many resellers who sell through Amazon.com and Amazon.ca are not authorized dealers of The Ollie World products. When purchasing products on Amazon, it is important to note where the product is being "shipped from and sold by", which is clearly in the header for each product. 
Please contact us directly at care@theollieworld.com if you have any questions or are uncertain about a dealer before you complete the purchase.