SHIPPING and RETURNS
At The Ollie World we proudly stand behind the quality of our work and want our customers to love their Ollie as much as we do and that is why we offer free shipping throughout the United States.
RETURN & REFUND POLICY
The Ollie World only accepts returns and exchanges on items purchased directly through www.theollieworld.com within 30 days of the purchase date on a case-by-case basis. If you would like to schedule a return and for additional questions, please email our team at email@example.com.
If you would like to return an Ollie that you purchased from an authorized retailer please refer to the retailer's return policy. As soon as we receive the item, we will refund the credit card used to purchase the item. Please note, it takes an average of two business days to refund a credit card.
The address that we ship to is the address you provide upon checkout. Please make sure that the address within your account is your correct shipping address. The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.
Please make sure your color selection and address are correct before you purchase! Once orders are placed we are unable to change them. Our distribution center will process and ship your order within 1-2 business days of placement.
Please note, FedEx Express delivers packages from Mondays to Fridays and does not deliver on Saturday. Please be aware that if placing an order with FedEx Express on a Thursday or Friday, you will not receive the item until the following week, as they do not ship on the weekend.
INTERNATIONAL PURCHASES and SHIPPING
All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery. You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment. If your package is being shipped outside of the US, it is possible that it may be delayed in customs. Please note, items can be delayed in customs for up to 45 days. This is a standard inspection, and, regretfully, we do not have any authority to speed up the process. If you still haven’t received your order 30 days after it was processed, please contact firstname.lastname@example.org.
First-Class International Shipping
If you choose First-Class International (FCI) Shipping, you are electing to forego the option of tracking and insurance. We are not responsible for lost items. It is your responsibility to file a claim with the carrier that shipped your item.
For faster checkout, we highly recommend creating an account.
Thank you so much for your purchase and welcome to the Family!
The Ollie World Team