At The Ollie World we proudly stand behind the quality of our work and want our customers to love their Ollie as much as we do and that is why we offer free shipping throughout the United States.
RETURN & REFUND POLICY
The Ollie World only accepts returns and exchanges on items purchased directly through www.theollieworld.com within 30 days of the purchase date on a case-by-case basis. A proof of purchase is required to complete the return. All return charges and materials are your responsibility. If you choose to use our return label, the cost of the return shipping will be deducted from you refund.
If it is past 30 days of the purchase date, we are unable to provide a refund.
If you would like to schedule a return and for additional questions, please email our team at firstname.lastname@example.org.
As soon as we receive the item, we will refund the credit card used to purchase the item. Please note, it can take an average of five business days for the refund to show on your account.
We do not provide refunds for gift cards.
If you would like to return an Ollie that you purchased from an authorized retailer please refer to the retailer's return policy.
The address that we ship to is the address you provide upon checkout. Please make sure that the address within your account is your correct shipping address. The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.
Please make sure your color selection and address are correct before you purchase! Once orders are placed we are unable to change them. Our distribution center will process and ship your order within 1-2 business days of placement.
Please note, FedEx Express delivers packages from Mondays to Fridays and does not deliver on Saturday. Please be aware that if placing an order with FedEx Express on a Thursday or Friday, you will not receive the item until the following week, as they do not ship on the weekend.
We are not responsible for items lost or stolen in transit. It is the responsibility of the purchaser to contact USPS with any loss or delivery disputes. We will provide any assistance we can with filing the appropriate documentation for a claim with the carrier service.
If you refuse the delivery of your package, you will charged for the return shipping.
INTERNATIONAL PURCHASES and SHIPPING
All international purchases are final.
International orders may be subject to duties and/or taxes, they are the responsibility of the purchaser upon delivery. You will also be responsible for any customs, duties and taxes that may be imposed upon the shipment. If your package is being shipped outside of the US, it is possible that it may be delayed in customs. Please note, items can be delayed in customs for up to 45 days. This is a standard inspection, and, regretfully, we do not have any authority to speed up the process. If you still haven’t received your order 30 days after it was processed, please contact your local postal service. We are not responsible for items lost in transit and it is your responsibility to file a claim with the carrier.
If you refuse the delivery of your order, you will be charged for the return shipping. The amount of the shipping costs from your order will also not be refunded.
First-Class International Shipping
If you choose First-Class International (FCI) Shipping, you are electing to forego the option of tracking and insurance. We are not responsible for lost items. It is your responsibility to file a claim with the carrier that shipped your item.
For faster checkout, we highly recommend creating an account.
Thank you so much for your purchase and welcome to the Ollie Fam!
The Ollie World Team